Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed on the website and services operated under the brand Banoc by BULWARK INNOVATION PRIVATE LIMITED ("Company", "we", "us", or "our").

1. Shipping Locations

We currently ship orders within India only. Any updates to shipping regions will be reflected on the Platform from time to time.

2. Order Processing Time

  • Orders are typically processed within 1–3 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Processing time does not include shipping or delivery time.

We reserve the right to delay processing in cases of high demand, operational constraints, or unforeseen circumstances.

3. Shipping Time & Delivery

  • Estimated delivery timelines vary based on your location and logistics partner.
  • Most orders are delivered within 4–7 business days from the date of dispatch.
  • Remote or non-metro locations may take longer.

Delivery timelines are estimates and not guaranteed.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before order confirmation.
  • Any promotional free-shipping offers will be subject to specific terms and conditions.

5. Order Tracking

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable). You may track your shipment using the link provided.

6. Delivery Issues

Please ensure that:

  • The shipping address and contact details provided are accurate and complete.
  • Someone is available to receive the order at the delivery address.

We are not responsible for delays or non-delivery caused by:

  • Incorrect or incomplete address details
  • Unavailability of the recipient
  • Refusal to accept delivery
  • Force majeure events (natural disasters, strikes, lockdowns, etc.)

In such cases, re-shipping charges may apply.

7. Damaged or Missing Items

If you receive an order that is damaged, defective, or missing items:

  • Contact us within 48 hours of delivery
  • Share clear photos/videos of the package and product (where applicable)

We will review the issue and assist in accordance with our Return & Refund Policy.

8. Multiple Shipments

In some cases, orders may be shipped in multiple packages depending on product availability or logistics constraints. There will be no additional shipping charges unless stated at checkout.

9. Changes & Cancellations

Orders cannot be modified or cancelled once they have been shipped. For cancellation requests before dispatch, please contact our support team as soon as possible. Approval of cancellation is subject to order status.

10. Contact Us

For any questions related to shipping, delivery, or order status, please contact:

📧 Email: support@banoc.com 📞 Phone: +91 9217940457 
WhatsApp: +91 9217940457
Address- BULWARK INNOVATION PVT. LTD.
Ground Floor, Plot No. 49, Near Moga Colony, Sector 69, Badshahpur, Gurugram, Haryana – 122101.