Warranty & Support

This Warranty & Support Policy applies to all products purchased on the website and services operated under the brand Banoc by BULWARK INNOVATION PRIVATE LIMITED ("Company", "we", "us", or "our").

1. Warranty Coverage

All Banoc products come with a 1-year limited warranty from the date of purchase, covering:

  • Manufacturing defects
  • Hardware malfunctions under normal use conditions
  • Faulty components (ports, cables, charging circuits, etc.)

This warranty is valid only for products purchased directly from www.gobanoc.com or authorised resellers, or marketplace.

2. What Is NOT Covered

The warranty does not cover damage caused by:

  • Physical damage due to drops, pressure, or mishandling
  • Liquid damage or exposure to moisture
  • Misuse, negligence, or improper installation
  • Unauthorised modifications or repairs
  • Normal wear and tear (scratches, discolouration, etc.)
  • Damage caused by use with incompatible devices or third-party accessories
  • Products with tampered or missing serial numbers

3. How to Claim Warranty

To raise a warranty claim, follow these steps:

  1. Email us at support@banoc.com with:
    • Your Order ID or proof of purchase
    • A brief description of the issue
    • Clear photos or a short video showing the defect
  2. Our support team will respond within 48 business hours
  3. If the claim is approved, we will arrange:
    • A free replacement of the defective unit, or
    • A repair, depending on the nature of the issue
  4. In case a replacement is not available, a store credit  may be offered at our discretion

4. Warranty Claim Process & Timeline

Step Timeline
Initial response to claim Within 48 business hours
Claim review & approval 2–4 business days
Replacement dispatch (if approved) 2–3 business days after approval
Repair turnaround (if applicable) 7–10 business days

5. Replacement Policy

  • Approved warranty replacements will be shipped at no additional cost to the customer
  • The defective product must be returned to us before or along with the replacement shipment (reverse pickup will be arranged)
  • Replacements are subject to product availability

6. Out-of-Warranty Support

Even after the warranty period, we're here to help. For out-of-warranty products:

  • We offer paid repair services where applicable
  • Our support team can guide you on compatible accessories or alternatives
  • Reach out to us and we'll do our best to assist

7. Product Support

For technical support, setup assistance, or product queries:

  • 📧 Email: support@banoc.com
  • 💬 WhatsApp: +91 9217940457
    Address- BULWARK INNOVATION PVT. LTD.
    Ground Floor, Plot No. 49, Near Moga Colony, Sector 69, Badshahpur, Gurugram, Haryana – 122101.
  • 🕘 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We aim to respond to all queries within 24–48 business hours.

8. Limitation of Liability

Our liability under this warranty is limited to the repair or replacement of the defective product, or a refund of the purchase price at our sole discretion. We are not liable for any indirect, incidental, or consequential damages arising from product defects.

9. Governing Law

This Warranty & Support Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in [HARYANA].